Customer Service
   
       
  » Vita-Maté Premium
» Pure Leaves
» How to Brew
  We personally answer all inquiry's.

VITAMATE
PO Box 359
Eastwood
NSW 2122
Australia

Shipping Information

All in stock orders are shipped within 48 hours via Australian Post.
Backordered items typically ship within 10 business days via Australian Post.

Returns & Exchanges

Unused items may be returned or exchanged at no cost. You must provide return shipping if you are exchanging an item. A simple rate is : $8.85 in postage will cover 1-3 products, add $1.50 for each additional product. The best way is to go to your post office, and tell them you need to purchase adequate postage for return shipping. Send all returns / exchanges to:

VITAMATE
PO Box 359
Eastwood
NSW 2122
Australia

All refunds will be provided via PayPal reimbursement or store credit.

Please provide a return address, contact phone number and e-mail, where purchased, and a description for the reason of return or exchange.

Pre-Order Information

Orders containing items available for pre-order will ship by the date specified.
If you'd like your non-preorder items to ship separately, please make 2 separate orders.